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At HaramainWala.com, customer satisfaction is our priority. We offer a simple and fair refund and exchange policy under the following conditions:

Refund Policy

Refunds are only applicable if:

  • The product received is damaged or defective

  • The wrong product was delivered

To be eligible:

  • You must contact us within 24 hours of receiving the order

  • Clear photo or video proof must be provided

  • The product must be unused and in original packaging

Exchange Policy

We allow exchanges only if:

  • The product is unused and unopened

  • The item is returned in original condition

  • Proof of purchase is provided

Important Conditions

  • Opened, used, or tampered products are not eligible for refund or exchange

  • Sale or discounted items are not eligible for refund or exchange

  • Requests made after 24 hours of delivery will not be accepted

Refund Process

  1. Contact our support team with your order details and proof

  2. Our team will review your request within 2–3 business days

  3. If approved, the refund will be processed through the original payment method